Unable to receive payments

  • brucekowalczyk
    Asked on May 24, 2015 at 2:34 AM

    My processing to accept payments does not seem to be working correctly.

    I am currently a Form Central Customer and would feel comfortable to be able to continue to collect payments on several sites.

    Can you please explain what I am I doing wrong 

    Thank you

     

    Bruce Kowalczyk

  • Jan
    Replied on May 24, 2015 at 12:01 PM

    No, you don't need to purchase subscription to collect payments. However, only 10 received payments are allowed under the FREE plan. I would recommend upgrading your account if you think you will get more than 10 payments. Please check our pricing page for further information.

    I checked your form and I did not see any payment integration like Paypal. It is the reason why you're not getting any payments. Here are the guides that you will need:

    http://www.jotform.com/help/47-Order-Form-Basics

    http://www.jotform.com/help/49-Order-Form-Types

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    http://www.jotform.com/help/50-PayPal-Forms

    Let us know if you have any questions. We are here to assist you.

    Thank you