What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Required Payment Wizard not always requiring payment...

    Asked by celebratejesus on November 18, 2011 at 06:26 PM

    We've set our payment wizard as required and offered different payment options at set amounts, but we've had a few submissions that have come through showing a $0 payment.  When we test it, we cannot find any way to get around it.

    Interestingly, we've noticed that on some of these submissions, there are other required fields not filled out as well.  So somehow these people have either intentionally gotten around the required fields or had some bug that allowed them to leave fields empty...

    Any suggestions?

    Page URL:

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    Answered by celebratejesus on November 18, 2011 at 06:28 PM

    The web page here is just one example.  We are using an almost identical form on multiple pages and have encountered the problem in multiple forms. 

    Thanks for any assistance.

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    JotForm Support

    Answered by Mike_T on November 18, 2011 at 06:58 PM

    We are sorry for the inconveniences caused.

    Please use an iFrame option to embed your forms. It should solve the problem.

    Please feel free to contact us if you need any other assistance. We will be happy to help you.

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    Answered by celebratejesus on December 02, 2011 at 01:07 PM

    Thanks for the help.  We've implemented this and it seems to have fixed the problem.


    The iFrame option works great except for one minor issue.  With an expandable field (such as selecting credit card payment), it fills up the iFrame and some of the fields are not visible.
    We've worked around this by setting the iFrame height much higher, but this leaves a lot of empty space in the middle of our page when the fields are not expanded. 

    Not a huge deal, but if you know a way to work around this, we'd love to know.  Thanks!

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    Answered by fxr on December 02, 2011 at 04:22 PM

    See if you like how it works when you change the scrolling="no" in the Iframe embed to scrolling="yes"