HELP! Submissions are NOT coming in and they're not even showing up

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    ladymeinking
    Asked on November 18, 2011 at 07:39 PM

    I've got two forms that I put on a facebook page... they're not working half of the time and then three people were able tosubmit successfully but they didn't go to my email address. When I log into JotForm, it shows 3 submissions, but when I click on them to view them, it says no results. Why is it doing this? I have a major event going on in a little over a week and need these forms to work! The forms are located at www.facebook.com/KingdomKrafters on the Registration and Contact Us links.

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    ladymeinking
    Answered on November 19, 2011 at 01:19 AM

    Okay, I discovered the problem is because I used the Secure Connection embed code. When I put in the non-secure code, everything works fine... Now, the major problem is that I cannot access the information for the 3 registrations I received and the 1 contact... yet,  my account shows those as having been used. I need to know how to access that information. Please advise!

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    allanftd
    Answered on November 19, 2011 at 11:41 AM

    Please refer to the other thread you opened for future updates: http://www.jotform.com/answers/57564-Submissions-are-NOT-going-through#1

    Thanks,

    Allan
    JOTFORM SUPPORT