- mattmanusAsked on November 18, 2011 at 09:31 PM
What exactly causes an "incomplete payment? If i click on "complete submission" does that complete the payment also?Page URL:
- JotForm SupportliyamAnswered on November 19, 2011 at 12:36 AM
An incomplete payment happens when someone who submitted your form did not continue with the payment process such as logging in to Paypal and paying for the amount to be paid. If you complete the submission, this does not charge the user who submitted the form, it only gets considered as one payment submission.
An incomplete payment submission also is not considered yet as one submission (not yet deducted from your submissions capacity allowance for the month).
If you have other questions or concerns, please do let us know.