What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    incomplete payment

    Asked by mattmanus on November 18, 2011 at 09:31 PM

    What exactly causes an "incomplete payment? If i click on "complete submission" does that complete the payment also?

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    JotForm Support

    Answered by liyam on November 19, 2011 at 12:36 AM

    An incomplete payment happens when someone who submitted your form did not continue with the payment process such as logging in to Paypal and paying for the amount to be paid.  If you complete the submission, this does not charge the user who submitted the form, it only gets considered as one payment submission. 

    An incomplete payment submission also is not considered yet as one submission (not yet deducted from your submissions capacity allowance for the month). 

    If you have other questions or concerns, please do let us know.