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    Notification test emails defaulting to account email address

    Asked by hdunsmore on May 25, 2015 at 09:10 AM

    I'm trying to rid my forms of the email henryd@victoriapei.com and substitute info2@victoriapei.com. Every time I think I have changed my form to email recipient info2@victoriapei.com and test the email it is sent to henryd@victoriapei.com. This is really annoying. What is going on?

    Also I can't find a way of looking at the details of an email already set up. I can only see the title of it.

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    Answered by hdunsmore on May 25, 2015 at 09:16 AM

    There must be a cache that must be refreshed to make the new email become active. I waited 5 minutes, refreshed all the pages, had a coffee, tested it again and viola old email gone, new email working. Even so a way of checking the details of an email already set up would be helpful.


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    JotForm Support

    Answered by Kiran on May 25, 2015 at 11:02 AM

    I understand that you want the notification emails to be sent to info2@victoriapei.com. I see that the email address is now changed to info2@victoriapei.com on the notification of your JotForm and notifications are being sent to the changed email address properly.

    Please be noted that the test emails from the email setup wizard will be sent to the account registered email address only.

    The actual submissions of the JotForm will only be sent to the recipient email address as set in the email setup wizard.

    Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.