What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Notification test emails defaulting to account email addressAsked by hdunsmore on May 25, 2015 at 09:10 AM
I'm trying to rid my forms of the email firstname.lastname@example.org and substitute email@example.com. Every time I think I have changed my form to email recipient firstname.lastname@example.org and test the email it is sent to email@example.com. This is really annoying. What is going on?
Also I can't find a way of looking at the details of an email already set up. I can only see the title of it.
There must be a cache that must be refreshed to make the new email become active. I waited 5 minutes, refreshed all the pages, had a coffee, tested it again and viola old email gone, new email working. Even so a way of checking the details of an email already set up would be helpful.
I understand that you want the notification emails to be sent to firstname.lastname@example.org. I see that the email address is now changed to email@example.com on the notification of your JotForm and notifications are being sent to the changed email address properly.
Please be noted that the test emails from the email setup wizard will be sent to the account registered email address only.
The actual submissions of the JotForm will only be sent to the recipient email address as set in the email setup wizard.
Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.