Notification test emails defaulting to account email address

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    Asked on May 25, 2015 at 09:10 AM

    I'm trying to rid my forms of the email and substitute Every time I think I have changed my form to email recipient and test the email it is sent to This is really annoying. What is going on?

    Also I can't find a way of looking at the details of an email already set up. I can only see the title of it.

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    Answered on May 25, 2015 at 09:16 AM

    There must be a cache that must be refreshed to make the new email become active. I waited 5 minutes, refreshed all the pages, had a coffee, tested it again and viola old email gone, new email working. Even so a way of checking the details of an email already set up would be helpful.


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    Answered on May 25, 2015 at 11:02 AM

    I understand that you want the notification emails to be sent to I see that the email address is now changed to on the notification of your JotForm and notifications are being sent to the changed email address properly.

    Please be noted that the test emails from the email setup wizard will be sent to the account registered email address only.

    The actual submissions of the JotForm will only be sent to the recipient email address as set in the email setup wizard.

    Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.