What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our forms are disabled now?

    Asked by VoluntariosANSeR on May 25, 2015 at 12:36 PM
    We are in the limits of Our forms, but we pay today our bill, i don´t understand why Our forms are disable. Our id is VoluntariosANSeRy wait for your comments.Grettings Robert.
    forms are disabled Comments bill in
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    JotForm Support

    Answered by Kiran on May 25, 2015 at 01:55 PM

    I see that your account is overlimit by receiving 1040 submissions for the current month and hence the account is disabled. 

    In order to continue to receive the submissions the account needs to be upgraded or you may wait for the submission counter to reset on first day of next month.

    Hope this information helps. Thank you!

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    Answered by VoluntariosANSeR on May 26, 2015 at 10:23 AM

    in a calendar month, or billing motnh, i paid on may 24.

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    JotForm Support

    Answered by KadeJM on May 26, 2015 at 11:36 AM

    I checked and can confirm that you did pay on the 24th which was two days ago. 

    I believe what happened was you went 40 submissions over your 1000 premium limit for last month and that in turn had halted your account submissions placing you as being Over the Limit.

    I've gone ahead and reset this for you since your new month has already started to correct it.