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    My accout is stating over quota but not using secure links - Help

    Asked by TLHaydt on May 25, 2015 at 07:38 PM

    I have received the message on my account stating that I am over my quota.  I received the notice earlier and realized that it was because I used a secure link and switched all links back to the none secure but it is still stating that my account is over limit I need this reset as soon as possible as I will be expecting numerous submissions in the next few days.  Please help my submissions are only 26/135 I need to continue receiving my non secure submissions it was an error that they were marked secure in the first place.

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    Answered by Carina on May 25, 2015 at 10:42 PM

    I reduced the number of SSL submissions to 8 and activated your account, but we can only do this once.

    If you need more than 10 SSL monthly submissions it will be necessary to upgrade.

    "they were marked secure in the first place."

    I tested the forms embed on that website and the submissions were non SSL. I noticed you have more forms on your account. Please make sure you are not using SSL version of the forms (https:// or https://secure) as it can go again overlimit.

    In order to embed the non-version of the form please select embed > uncheck the secure form option > embed the form or copy the url:

    Let us know if we can assist you further.