What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment form is not working, I am not getting my submissions

    Asked by Foxandbird on May 26, 2015 at 01:44 AM



    our test registraions are going through with payment, but the data is not showing in jot form or google drive


    please help!


    brisbane fringe festival

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    JotForm Support

    Answered by BJoanna on May 26, 2015 at 04:13 AM

    I have tested your form and after submitting it I have checked our email log and there was no log with my submission. Also when I checked your account there where no submissions. Then I have cloned your form and when I submitted my clone form I did not get Email Notification and there was no submissions on my account. 

    After that I have removed payment from my cloned form and after submitting the form I did got Email notification and there was submission on my account.

    Maybe you did not set your payment integration correctly. I would suggest you to delete your payment integration, then clear your form cache and integrate payment inside of your form again.

    Hope this will help. Let us know if you need further assistance.