Payment form is not working, I am not getting my submissions

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    Asked on May 26, 2015 at 01:44 AM



    our test registraions are going through with payment, but the data is not showing in jot form or google drive


    please help!


    brisbane fringe festival

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    Answered on May 26, 2015 at 04:13 AM

    I have tested your form and after submitting it I have checked our email log and there was no log with my submission. Also when I checked your account there where no submissions. Then I have cloned your form and when I submitted my clone form I did not get Email Notification and there was no submissions on my account. 

    After that I have removed payment from my cloned form and after submitting the form I did got Email notification and there was submission on my account.

    Maybe you did not set your payment integration correctly. I would suggest you to delete your payment integration, then clear your form cache and integrate payment inside of your form again.

    Hope this will help. Let us know if you need further assistance.