Email Notifications: spacing issue around letter T

  • printpro
    Asked on May 26, 2015 at 2:41 AM

    I keep running into this problem where completed forms that are emailed to me automatically have some weird text spacing issues. I've attached an example. In the large text area you can see that after most 'T's at the start of a sentence there is a space (e.g. This becomes T his). Is there some setting I have to change to fix this?

    Also when I copy and paste the large text box into Indesign, it treats each line as a new paragraph. I believe the issue to be on Jotform's side and would like to know what I can do to fix it. I need the text to be copied as normal paragraphs (like you would in MS Word), instead of keeping it's rigid format. I'm thinking that setting the text justification to be left aligned might help but I'm not sure.
    Jotform Thread 575833 Screenshot
    Page URL: http://form.jotform.co/form/50783404219858
  • Boris
    Replied on May 26, 2015 at 3:52 AM

    Hello.

    Please open each issue in a separate thread, so that we can avoid confusion and better assist you. Your question about new paragraphs when text is copied into Indesign has been moved here: http://www.jotform.com/answers/575865. Thank you.

    When it comes to the spacing issue of the letter T, I can't reproduce this in an email notification.

    Email Notifications: spacing issue around letter T Image 1 Screenshot 50

    However, I do see this appearing in the PDF of your submission.

    Email Notifications: spacing issue around letter T Image 2 Screenshot 61

    Upon closer examination, I can see that this is caused by the font - there is no actual space between the letter T and the other letters. The appearance of empty space is due to T having some padding around it, as well as letter h having some padding to its left.

    Email Notifications: spacing issue around letter T Image 3 Screenshot 72

    It is not apparent on small letter t as it has a much narrower width without any padding:

    Email Notifications: spacing issue around letter T Image 4 Screenshot 83

    What I can recommend is that you try changing the font in which you are viewing the PDF, and see if that helps.

    Please let us know how it goes.