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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Product prices in payment tool are not showing when you make the form multilingual

    Asked by DRDhair on May 26, 2015 at 04:13 AM
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    JotForm Support

    Answered by BJoanna on May 26, 2015 at 04:43 AM

    Can you please be more specific? Where are you trying to show price on your form?

    Can you also proved us form ID?

    I have tested your form http://www.jotform.com/51372598584973 and I noticed that you have payment option inside of that form. When I chose some products, total price is showing on that form. 

    Looking forward to your reply.

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    Answered by DRDhair on May 26, 2015 at 05:38 AM

    yes, but i want show that the order from have original price and discount price.please find below photo

    i can show this format on before. but today is fail.
    Please find below my login id
  • Profile Image

    Answered by DRDhair on May 26, 2015 at 05:41 AM

    You can see that when i preview my form.The price was missed.


  • Profile Image

    Answered by Sammy on May 26, 2015 at 07:10 AM

    I have managed to replicate your problem with a cloned copy of your form,  I have submitted a ticked to our developers to check on the issue.

    Meanwhile could you try recreating the form from scratch and adding the products again.

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    JotForm Support

    Answered by Charlie on May 26, 2015 at 02:30 PM


    The culprit on this problem is in the "Edit Form Languages" settings where you added "Chinese" in the options.

    You can solve the problem by following the steps below.

    1. If you are not really translating anything, you can remove the "Chinese" language in it. Save the changes and see if the prices in the products are now showing.

    2. If you need that language translation, then you can proceed in step 3 below to resolve it.

    3. Click the gear icon and click "Edit".

    4. In the "Translation" window, choose the section where the products are.

    5. Scroll down and look for the save button on that section. Click it and continue saving, no need to worry if you didn't input anything on the text boxes.


    6. Continue saving the changes and check your form in preview.


    If you continue to have problems, you can clone my form and use it instead, here it is: http://form.jotformpro.com/form/51455652267964. You can follow this guide on how to clone it. 

    Do let us know if this works for you.

    Thank you.