Product prices in payment tool are not showing when you make the form multilingual

  • DRDhair
    Asked on May 26, 2015 at 4:13 AM
  • BJoanna
    Replied on May 26, 2015 at 4:43 AM

    Can you please be more specific? Where are you trying to show price on your form?

    Can you also proved us form ID?

    I have tested your form http://www.jotform.com/51372598584973 and I noticed that you have payment option inside of that form. When I chose some products, total price is showing on that form. 

    Product prices in payment tool are not showing when you make the form multilingual Image 1 Screenshot 20

    Looking forward to your reply.

  • DRDhair
    Replied on May 26, 2015 at 5:38 AM

    yes, but i want show that the order from have original price and discount price.please find below photo




     
    i can show this format on before. but today is fail.
     
    Please find below my login id
     
    qw1122hk@yahoo.com.hk Product prices in payment tool are not showing when you make the form multilingual Image 1 Screenshot 40Product prices in payment tool are not showing when you make the form multilingual Image 2 Screenshot 51Product prices in payment tool are not showing when you make the form multilingual Image 3 Screenshot 62
  • DRDhair
    Replied on May 26, 2015 at 5:41 AM

    You can see that when i preview my form.The price was missed.Product prices in payment tool are not showing when you make the form multilingual Image 1 Screenshot 20

     

  • Sammy
    Replied on May 26, 2015 at 7:10 AM

    I have managed to replicate your problem with a cloned copy of your form,  I have submitted a ticked to our developers to check on the issue.

    Meanwhile could you try recreating the form from scratch and adding the products again.

  • Charlie
    Replied on May 26, 2015 at 2:30 PM

    Hi,

    The culprit on this problem is in the "Edit Form Languages" settings where you added "Chinese" in the options.

    Product prices in payment tool are not showing when you make the form multilingual Image 1 Screenshot 60

    Product prices in payment tool are not showing when you make the form multilingual Image 2 Screenshot 71

    You can solve the problem by following the steps below.

    1. If you are not really translating anything, you can remove the "Chinese" language in it. Save the changes and see if the prices in the products are now showing.

    2. If you need that language translation, then you can proceed in step 3 below to resolve it.

    3. Click the gear icon and click "Edit".

    Product prices in payment tool are not showing when you make the form multilingual Image 3 Screenshot 82

    4. In the "Translation" window, choose the section where the products are.

    Product prices in payment tool are not showing when you make the form multilingual Image 4 Screenshot 93

    5. Scroll down and look for the save button on that section. Click it and continue saving, no need to worry if you didn't input anything on the text boxes.

    Product prices in payment tool are not showing when you make the form multilingual Image 5 Screenshot 104

     

    6. Continue saving the changes and check your form in preview.

     

    If you continue to have problems, you can clone my form and use it instead, here it is: http://form.jotformpro.com/form/51455652267964. You can follow this guide on how to clone it. 

    Do let us know if this works for you.

    Thank you.