What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    New Submissions Counter showing 1 new submission

    Asked by erhanadanur on May 26, 2015 at 04:41 AM

    The notifier always show 1 new message for my form "Fenomed - contact FR", but I have no new message!

    Could you please fix this trouble.

    Best regards,



  • Profile Image

    Answered by Boris on May 26, 2015 at 04:53 AM

    Hello Erhan.

    Are you referring to the number 1, as shown in the picture below?

    This is the new / unread submissions counter of your form. It means that there is 1 submission that you haven't looked at on the JotForm website.

    You can see all your submissions by clicking on the form in the list, and then clicking on the Submissions button at the top. Now you can navigate left and right through your submissions, and as soon as you view that unread submissions once, the number will disappear.

    You can read this guide for more details: How-to-view-Submissions

    Please let us know if we can assist you further, we will be happy to help.

  • Profile Image

    Answered by erhanadanur on May 26, 2015 at 05:22 AM

    Hi Boris,

    Right, it's the nımber  1 shown in the picture.

    But I have read all the messages and it doesn't disapear !

    there is a trouble somewhere could you please fix it?



  • Profile Image

    Answered by Boris on May 26, 2015 at 05:58 AM

    I have just logged into your account and I see that it is already removed. :)

    If you are still seeing the number, please reload the My Forms page, or log out and log back in. Please let us know if the issue persists.

    Kind regards