What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downloading PDF Submissions

    Asked by recoverit on May 26, 2015 at 08:21 AM

    Hi there

    I have same problem when cloning forms USING JOTFORM FORM BUILDER.

    {"error":"Form not found: Form Id is missing or irregular.","success":false,"duration":"0.003"}

    The link I am using in the form is https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid={id}&formID=%2051453061407346

    to reach the PDF result of the form

    error message cloning form download PDF PDF submissions
  • Profile Image
    JotForm Support

    Answered by Boris on May 26, 2015 at 08:27 AM

    If you are trying to clone the URL http://www.jotform.com/myforms/, please note that this is not a valid form URL. It is a listing page that lists your saved forms, and not a form.

    In order to clone a form, you need to use a direct link to a valid JotForm form, such as this as an example: http://form.jotformpro.com/form/51451491989972

    Please read the following guide about How-to-Clone-an-Existing-Form-from-a-URL

    Please let us know if you need further assistance, we will be happy to help you.

  • Profile Image

    Answered by recoverit on May 26, 2015 at 08:40 AM

    well guys,

    I have read your guide and I have made the changes in the THANK YOU MESSAGE changing the link to the PDF result, changed to  https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid={id}&formID=%2051453061407346 

    Tell me what is wrong with above link

    Thanks

    BTW i am creating the forms from the menu option MY FORMS, found here on jotform.com :)

    Form i am working in:

    http://www.jotform.com//?formID=51453061407346


    Link:
     https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid={id}&formID=%2051453061407346 

    The result is 

    https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid=308453606011104845&formID=%2051453061407346

    Whats wrong?

  • Profile Image
    JotForm Support

    Answered by Boris on May 26, 2015 at 09:01 AM

    OK, I can see what is wrong with the link you have provided. There is an accidental space added to the link that is breaking it. The space is encoded as %20 in the link.

    Please remove it from the link, by replacing this:

    https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid=%7Bid%7D&formID=%2051453061407346

    With this:

    https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid=%7Bid%7D&formID=51453061407346

     

    I'm afraid that our initial confusion came as you have posted in an old thread about cloning a form, and you have also mentioned cloning a form. :)

    Please let us know if removing that stray space (%20) resolves the issue for you.

  • Profile Image

    Answered by recoverit on May 26, 2015 at 09:11 AM

    Hi there

    Nope - it didnt help. - new type of error (ID not found)

    I am using this link (as you posted) https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid=%7Bid%7D&formID=51453061407346

  • Profile Image
    JotForm Support

    Answered by Boris on May 26, 2015 at 09:26 AM

    Please accept my apologies. While removing that space (%20) from the link that you have provided, my browser decided to encode the link even further...

    What you should do is only to remove the %20 from the link that you were originally using. If I'm not mistaken, this link should work:

    https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid={id}&formID=51453061407346

    After placing it in your thank you link, the {id} should be replaced with the submission ID. From the example links you have provided above, the {id} would automatically change to 308453606011104845.

    https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid=308453606011104845&formID=51453061407346

    Please test it out and let us know if it resolved the issue.

  • Profile Image

    Answered by recoverit on May 26, 2015 at 10:58 AM

    No worries mate

    It solved the case.

    Just to clarify, what should the link look like ( I have 6 more forms to create, each because of google tracking)

    https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid={id}&formID=51453061407346

    - where 51453061407346 is the formid ?

  • Profile Image
    JotForm Support

    Answered by Boris on May 26, 2015 at 11:39 AM

    If you are looking for a way to avoid any numbers, and to just copy/paste this link from one form to another, then please use the link as follows:

    https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid={id}&formID={formId}

    The {id} will be automatically substituted with the submission ID of that submission.

    The {formId} will be automatically substituted with the form ID where the submission is made.

    I have made a demo form of this feature, which you can see here:

    http://form.jotformpro.com/form/51454116028953 (you can also clone it to take a closer look)

    Kind regards,
    Boris

  • Profile Image

    Answered by recoverit on May 26, 2015 at 12:30 PM
  • Profile Image
    JotForm Support

    Answered by Charlie on May 26, 2015 at 12:41 PM

    I believe that should work with the other forms, even if cloned or not. Please do check. 

    If you needed more information on this please do let us know.

    Thank you.