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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Accidentaly deleted all submissions for a survey

    Asked by scsoforms on May 26, 2015 at 09:19 AM

    How can I get them back. I have the excel file from the form. Any help would be appreciated.

    Lisa Logan

    Submissions survey all submissions all
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    JotForm Support

    Answered by Boris on May 26, 2015 at 09:57 AM

    Lisa, I am very sorry to hear about your predicament, but please do not worry.

    Please note that, once your submissions are deleted, there is no way for us to get them back from our servers. This is because we strongly believe that your form submissions are your data, and as such, they should be deleted when you choose to delete them.

    However, if you have your backup of submissions in the Excel file, that is excellent! We have integrated apps that allow you to upload / import your own submissions data to JotForm.

    Please take a look at the following apps:

    http://apps.jotform.com/app/import_data (guide: Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm)

    http://www.jotform.com/import-submissions/

    Please let us know how it goes, or if you need further help with this. We will be happy to help you.