When adding subusers it stated an email would be sent, no emails were recieved. Please advise.

  • Profile Image
    karenlm
    Asked on May 26, 2015 at 11:49 AM
  • Profile Image
    Kiran
    Answered on May 26, 2015 at 12:12 PM

    I see that you've added 5 sub-users on your account and the emails are also sent to these users.

    The users may create a free account using the same email address so that they would be able to access your JotForms once they login to their account.

    If you see that the emails are not delivered, you may try whitelisting JotForm email addresses, IP addresses on your email server.

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this information helps.