What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When adding subusers it stated an email would be sent, no emails were recieved. Please advise.

    Asked by karenlm on May 26, 2015 at 11:49 AM
    Emails subusers email sent
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    JotForm Support

    Answered by Kiran on May 26, 2015 at 12:12 PM

    I see that you've added 5 sub-users on your account and the emails are also sent to these users.

    The users may create a free account using the same email address so that they would be able to access your JotForms once they login to their account.

    If you see that the emails are not delivered, you may try whitelisting JotForm email addresses, IP addresses on your email server.

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this information helps.