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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to open the form in editor.

    Asked by inhouseprod on May 26, 2015 at 12:07 PM

    Hi there - 

     

    I have a form located here: 

     

    http://www.jotform.us/inhouseprod/FGSample

     

    When I try to open the form in the Editor it is timing out and giving up. It's not a huge form - only a couple of fields on the form. 

     

    If you can provide me any help, I'd appreciate it. 

     

    Thanks, 

     

    Eric

     

    ====================

    Eric J. Andersen

    FreshGroundRoast.com

    630.457.4458

    c. 630-781-8012

     

    FreshGround Roasting

    321 Stevens St

    Suite N

    Geneva, IL 60134

    Page URL:
    http://www.jotform.us/inhouseprod/FGSample

    JotForm www thanks and
  • Profile Image

    Answered by vomfass on May 26, 2015 at 12:20 PM

    I'm having the same issue with all of my forms!!!!

     

    http://www.jotform.com//?formID=42605066003140

     

    argh.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 26, 2015 at 12:36 PM

    Hello Eric,

    I'm sorry for the trouble caused to you.

    I did check your account and did not find any issue with that. I tried to load your form in editor and it seems to load just fine. Please check the screenshot below:

     

    It could be a browser related cache issue. I would suggest you to clear your browser cache and then try to edit your form again. The following guide should help you on ow to clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!