What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Questions about submitting the payment form

    Asked by J2braun on May 26, 2015 at 01:02 PM

    I have had 12 submissions on my forms but only 6 paid submissions.  The other submissions I had to clear as paid to print out -even though they did not pay yet. This was probably an error on my part.

    How do you print out the submitted forms if the payment has not been made.


    Do you send a confirmation email to the person submitting the form, when the form is submitted and again when the payment if confirmed?


    Can I still have the free account since I have only received 6 paid submissions this month.  I can send a summary of my paypal account.

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    JotForm Support

    Answered by BJoanna on May 26, 2015 at 01:28 PM

    If you want to print submissions of your form with layout similar to the created form you can see how to do it on this thread: http://www.jotform.com/answers/562987-Can-I-Print-form-Submission-with-layout-similar-to-the-created-form 

    If you want to send a confirmation email to the person submitting the form you need to set Autoresponder inside of your form. Autoresponder will be sent to users when they submit your form. 


    I have also checked your account and it  is scheduled to downgrade.

    Date: 2015-05-27 

    Reason: OVERLIMIT

    Reason for that is because you have 15 payment submission and for free account limit is 10 Payment submissions.

    Your forms will be available again on first of next month when submission counter is rested to 0.

    Hope this will help. Let us know if you need further assistance.