HTML Editor not working on Thank you page.

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    Asked on May 26, 2015 at 02:47 PM


    I need to put coding in my thank you page, but when I click on the html icon it doesn't show what I already have on the page. It's all blank.

    How can we make this work?


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    Answered on May 26, 2015 at 03:13 PM

    As I clone your JotForm to my account, I see that the HTML editor for Thank you message is working fine at my end. 

    This may be an issue with the form/browser caches. Could you try clearing the form and browser caches by following the guides below to see if that helps?

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thank you!!

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    Answered on May 27, 2015 at 10:58 AM


    I cleared my Jotform cache and my browser cache and the HTML editor is still coming up blank. I even tried it on my husband computer and had my sister try it on hers at her own place and they came up with a blank HTML editor as well. Then I cloned it to a different Jotform account and had the same issue.

    Any other suggestions?

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    Answered on May 27, 2015 at 12:33 PM

    Hi mlghaworth,


    Thanks for taking the steps suggested by my colleague, Kiran. I did a test of this using 3 browsers - Chrome, Firefox and IE. Of these 3, I was able to replicate the issue in IE 11 as shown below.


    However, I saw in your post above that you were using Chrome. It''s weird because I replicated the issue not in Chrome but in IE. What Chrome version are you using? I used Chrome 43.0. I would recommend you use a different browser such as Firefox. I may escalate this upon confirmation that it is a browser issue.


    Do get back to us if using other browser works for you.



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    Answered on May 27, 2015 at 01:44 PM

    Hi Chriistian,

    I too tried it in IE and got the same blank results. The version of Chrome I am using is 43.0 as well. However I just downloaded and installed Firefox and the HTML editor shows up just fine. I'm so confused!!



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    Answered on May 27, 2015 at 03:10 PM

    I made some tests and the editor is showing up to me also on Chrome (Version 43.0.2357.81 ) and Firefox (38.0.1):

    But is not showing up on IExplorer 11:

    I've forwarded this situation to our developers.

    We'll contact you as soon as we have more details on this situation.

    Let us know if we can assist you further.   


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    Answered on May 27, 2015 at 03:27 PM

    We do not recommend Internet explorer to build and edit forms. Please use either Chrome or Firefox.