why is there a submission limit?

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    tricolorlab
    Asked on May 26, 2015 at 02:49 PM

    Hi, we're using an FTP upload form at the suggestion of artstorefronts.com and the form connects directly to our server for file uploads.  i just had a customer upload two files, 67MB each, and received an email saying that i was over my quota and my form would be disabled....

    i don't want you to store anything, i don't need you to store anything, i need a way for my customers to upload files to our server, through our website, and for us to get the form contents emailed to us.... our site host recommended creating a form using JotForms....

    please advise if there is a way to turn of your local caching of the files, or whatever it is your site is doing which presents this 100mb limit.

  • Profile Image
    david
    Answered on May 26, 2015 at 03:23 PM

    Hi,

    Files and submissions are first sent to your account.  They are then forwarded from your JotForm account to integration and via FTP.   If you would like to automatically delete the submissions from your JotForm account, you can use the autodelete app:

    http://apps.jotform.com/app/auto_delete_submissions

    This will remove submissions and file from your account as soon as they are received and forwarded.

    If you have any further questions, let us know and we will be happy to help.

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    tricolorlab
    Answered on May 26, 2015 at 03:39 PM

    thank you!