What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    why is there a submission limit?

    Asked by tricolorlab on May 26, 2015 at 02:49 PM

    Hi, we're using an FTP upload form at the suggestion of artstorefronts.com and the form connects directly to our server for file uploads.  i just had a customer upload two files, 67MB each, and received an email saying that i was over my quota and my form would be disabled....

    i don't want you to store anything, i don't need you to store anything, i need a way for my customers to upload files to our server, through our website, and for us to get the form contents emailed to us.... our site host recommended creating a form using JotForms....

    please advise if there is a way to turn of your local caching of the files, or whatever it is your site is doing which presents this 100mb limit.

  • Profile Image
    JotForm Support

    Answered by david on May 26, 2015 at 03:23 PM


    Files and submissions are first sent to your account.  They are then forwarded from your JotForm account to integration and via FTP.   If you would like to automatically delete the submissions from your JotForm account, you can use the autodelete app:


    This will remove submissions and file from your account as soon as they are received and forwarded.

    If you have any further questions, let us know and we will be happy to help.

  • Profile Image

    Answered by tricolorlab on May 26, 2015 at 03:39 PM

    thank you!