What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Logo and header info missing from submitted form

    Asked by efrain220 on May 26, 2015 at 03:29 PM

    We had created forms in adobe form central that had our logo and info but do not see it when we download from website? 

    Page URL:

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    JotForm Support

    Answered by Welvin on May 26, 2015 at 04:41 PM

    In the Notification and Autoresponder Email:

    By default, headers, texts, and images are not automatically added in the notifier/autoresponder email body. You will have to manually add the fields in the settings. You can insert a row using the existing table tools:


    In the PDF format of a submission:

    You will have to access your form submissions page (https://www.jotform.com/help/269-How-to-view-Submissions) and check "Show Headers and Texts" in the settings to include the mentioned fields in the PDF result:

    Note that you just need to do this once per form. 

    Lastly, you can also get the PDF in the notification email, just simply add the PDF Link tag in your settings:

    Thank you and let us know if you need further assistance.