What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to submit the form: stuck at "please wait" message

    Asked by consultingnu on May 26, 2015 at 08:00 PM

    Also, please check the website on desktop, tablet and smartphone if you can. I upsized manually on desktop.


     When I filled in the form and clicked Submit button it shows wait moment, but then nothing happens even after 10min waiting.

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    JotForm Support

    Answered by Jan on May 26, 2015 at 10:10 PM

    I checked your form and I was able to do a test submission from the direct form URL. But when I tried it on your webpage, I was able to replicate the issue. 

    Please try to re-embed the form using the iFrame method. It is possible that the scripts on your web page are having conflicts with the scripts on the form.