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    Can I get the sub-label in a text-box question to be visible in email notification?

    Asked by julianl on May 26, 2015 at 09:16 PM

    Hi I have a client who wants the code of the product they are selling to be visible in the email response. I have put a sub label which shows up under the fill-able field in each question. Is there a way to get this to show up with the name of the product in the email responses? If not is there a technique I am unaware of so the quantity of each item will be able to have the code visible in the response?

    Below is a link to the form in progress. I have only put the sub label on the first product that being the foldable floor mat.

    Cheers :)

    Page URL:

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    JotForm Support

    Answered by Charlie on May 27, 2015 at 12:16 AM


    Unfortunately, it is not possible to add the sub-label to your email notification. But, it is possible to use conditional logic to show it. 

    Here's my sample form: http://form.jotformpro.com/form/51458587010960?. The sub label shows "code1" to add it in my autoresponder, here's what I did:

    1. Add a text box where the code for Product 1 will be fetch. Hide it so that it will not display in the form's live view.

    2. In the conditions wizard, we want to update the product 1 code text box when the product quantity has been filled.

    3. Here's my condition for that. I will insert the word "code1" when product 1's quantity is filled out.

    4. In my autoresponder, I'll add the text box "Product 1 Code" in the body email.

    5. In the autoresponder, this is how the email will looked like:


    I hope that helps.

    Thank you.

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    Answered by julianl on May 27, 2015 at 12:20 AM

    Hi Charlie.

    Thanks for that.

    I will give it a go and let you know how it turns out :)