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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Terms & Conditions fields not appearing on mobile

    Asked by Marketnine on May 26, 2015 at 09:41 PM

    Hi,

     

    The fields for the terms and conditions seems to be gone when viewed on mobile (Samsung, Nexus 5 firefox) but are fine when viewed on desktop.

    Please kindly assist me on this problem.

    Page URL:
    https://secure.jotform.me/form/50722545854458

    Screenshot
    Mobile problem and
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    JotForm Support

    Answered by Kiran on May 27, 2015 at 12:34 AM

    I've checked your JotForm on my mobile using different browsers and seems to be working fine at my end.

    Firefox

    Chrome

    Opera based browser

     

    This may be an issue with the browser cache on the device. Please try clearing the browser cache by following the steps provided in the guide below. I've also cleared the form cache from my end to see if that helps.

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache-on-an-Android

    Please get back to us if you need any further assistance. We will be happy to help.

    Thanks!