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    The input value in my text area field is not showing in my notifications

    Asked by peargd on May 26, 2015 at 11:19 PM

    For my contact form titled "Norman Nelson Contact Form", the message is not showing up. It is getting to my clients email but only the name and email address are showing up, the message is not.

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    JotForm Support

    Answered by Charlie on May 27, 2015 at 12:44 AM


    The reason for this is that, you might have deleted, changed or updated your message text box, please do take note that this will not automatically update the tags in your email notifications.

    If you check the screenshot below, you'll see the comparison. The tag {yourMessage} seems to be outdated, the new tag for that field is {message}. 


    I hope that helps. You can also create a new notification instead to make sure that all the field tags are updated, here's how: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Do let us know if you need more information on this.

    Thank you.