Form submits without validating 'Required Field'

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    mercatomall
    Asked on May 27, 2015 at 06:56 AM

    Hi,

    I've imported all my forms from Form Central, most of them has mandatory required filed without which the form won't be submitted, however when i'm testing one the form in IE 10 and Safari (iOS 8.1.2), when i click 'submit' the form submits instantly even without a single field being answered, this happened thrice during random testing of the forms. Please let me know why this happens? or any workaround to overcome this issue.

    I await your kind support on this.

    Thank you.!

     

  • Profile Image
    Syed
    Answered on May 27, 2015 at 07:20 AM

    Hi there;

            Upon check your form is fine at our end, please take a look to the following screenshots for both browsers, I suggest you to clear your web browser's cache.

    Internet Explorer:

    Apple Safari:

     

    I hope this helps. Please let us know further, we would be happy to assist you.

     

    Thankyou,

  • Profile Image
    mercatomall
    Answered on May 31, 2015 at 08:23 AM

    Still we are receiving incomplete form submittals despite there are several mandatory fields required being unanswered;

    we were hosting the very same form in Adobe Form Central for years and never came across  any single incomplete form submittal. As you sated in your earlier reply, if this problem happens due to browser cache issue, unfortunately we can’t notify our customer every time to clear the cache which is unprofessional.

    Please note this is another form having the same issue as the one reported earlier. Kindly let me know your feedback / support to overcome this issue.

     

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    Jeanette
    Answered on May 31, 2015 at 06:59 PM

    Can you please let us if the said forms are embedded in a web page? if so, please share the web URL so we can inspect the code in page and find a possible conflict that prevents the required validations to work correctly.

  • Profile Image
    mercatomall
    Answered on June 01, 2015 at 08:20 AM

    Yes most of our forms are embedded on our website. Here is web the link to one of our form having issues.  http://mercatoshoppingmall.com/leasing-application-form/ . Our website is on Wordpress 4 and we have embedded the form using WP script provide by Jotform.

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    Carina
    Answered on June 01, 2015 at 10:31 AM

    Thank you for the additional information.

    I will make further tests and will let you know more details.

    Thank you.

  • Profile Image
    Carina
    Answered on June 02, 2015 at 08:23 PM

    I tested the form and the required fields are working fine:

    I tested the site version and could replicate the same situation, being able to submit the form without filling in all the required fields:

    Please try adding the form to the site by using the iFrame embedding option:

    Using the text option on the Wordpress dashboard:

    Let us know if the problem persists.