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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submits without validating 'Required Field'

    Asked by mercatomall on May 27, 2015 at 06:56 AM

    Hi,

    I've imported all my forms from Form Central, most of them has mandatory required filed without which the form won't be submitted, however when i'm testing one the form in IE 10 and Safari (iOS 8.1.2), when i click 'submit' the form submits instantly even without a single field being answered, this happened thrice during random testing of the forms. Please let me know why this happens? or any workaround to overcome this issue.

    I await your kind support on this.

    Thank you.!

     

    required field form submits Without workaround ios mandatory
  • Profile Image

    Answered by Syed on May 27, 2015 at 07:20 AM

    Hi there;

            Upon check your form is fine at our end, please take a look to the following screenshots for both browsers, I suggest you to clear your web browser's cache.

    Internet Explorer:

    Apple Safari:

     

    I hope this helps. Please let us know further, we would be happy to assist you.

     

    Thankyou,

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    Answered by mercatomall on May 31, 2015 at 08:23 AM

    Still we are receiving incomplete form submittals despite there are several mandatory fields required being unanswered;

    we were hosting the very same form in Adobe Form Central for years and never came across  any single incomplete form submittal. As you sated in your earlier reply, if this problem happens due to browser cache issue, unfortunately we can’t notify our customer every time to clear the cache which is unprofessional.

    Please note this is another form having the same issue as the one reported earlier. Kindly let me know your feedback / support to overcome this issue.

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 31, 2015 at 06:59 PM

    Can you please let us if the said forms are embedded in a web page? if so, please share the web URL so we can inspect the code in page and find a possible conflict that prevents the required validations to work correctly.

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    Answered by mercatomall on June 01, 2015 at 08:20 AM

    Yes most of our forms are embedded on our website. Here is web the link to one of our form having issues.  http://mercatoshoppingmall.com/leasing-application-form/ . Our website is on Wordpress 4 and we have embedded the form using WP script provide by Jotform.

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    Answered by Carina on June 01, 2015 at 10:31 AM

    Thank you for the additional information.

    I will make further tests and will let you know more details.

    Thank you.

  • Profile Image

    Answered by Carina on June 02, 2015 at 08:23 PM

    I tested the form and the required fields are working fine:

    I tested the site version and could replicate the same situation, being able to submit the form without filling in all the required fields:

    Please try adding the form to the site by using the iFrame embedding option:

    Using the text option on the Wordpress dashboard:

    Let us know if the problem persists.