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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notification: not receiving email upon submission

    Asked by esotericavitoria on May 27, 2015 at 09:08 AM
    The forms do not arrive Even a My Inbox, even if the JotForm receive the emails they do not reach my mailbox
    Page URL:
    http://www.amoreamarracao.com/contato.html

    inbox Emails JotForm mailbox
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    JotForm Support

    Answered by Boris on May 27, 2015 at 09:54 AM

    I am very sorry for the inconvenience.

    Upon checking our records, it seems that your account email address taroteflorais@hotmail.com.br has ended up in our Bounce list. The reason given was the following error message:

    smtp;550 Requested action not taken: mailbox unavailable

    I have now removed your email address from our Bounce list.

     

    However, the form that is found on your contato page linked above, is sending email notifications to the following email address: contato@amoreamarracao.com.

    This second email address is not in the Bounce list, and according to our records, all emails that we have sent to the contato@amoreamarracao.com address have been received fine. Our servers received no errors or bounces.

    Please check your spam folder of the contato@amoreamarracao.com address. You might also try Whitelisting-JotMails-IP-Addresses.

    Please let us know if the issue persists, we would love to help you get this issue resolved.