Email Notification: I am not receiving submissions on email

  • Profile Image
    Brian Bowes 
    Asked on May 27, 2015 at 09:53 AM

    I signed up for jotforms, and I am not getting any of the submissions in my e-mail address.  My coworker, Patricia Montanez, is getting the forms sent to her e-mail address.  I have reached out before about this, and I was informed by jotforms that the submissions went to my e-mail address, but I actually never got any of them.  I can be reached at the e-mail address which I provided, or by phone at 703-518-2818.

     

    Thanks!

  • Profile Image
    Boris
    Answered on May 27, 2015 at 10:59 AM

    There are no forms under account with your email address. Upon checking our mailing records, it appears that you may be talking about submissions being made on forms under the account cbmove.

    Are you specifically talking about notifications from this form, http://www.jotform.co/form/32123295810851, called GAZETTE ADVERTISING PLACEMENT FORM?

    Or is it some other form? If so, please let us know what form are we discussing, so that we may check further.

    If this is the form, please note that your email address is not set under any of the Email Notifications. There are only notifications set up for Patricia and Amy, no notifications set up for Brian.

    Please ask your colleague to add you in an Email Notification on the form for which you believe you should be receiving email notifications.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Please let us know if this solves the issue, or if you need further help. We will be happy to assist you.

  • Profile Image
    cbmove
    Answered on May 27, 2015 at 11:30 AM

    Thank you Boris.  I went to the account settings, to add my e-mail address, but it seems to have deleted Paty's e-mail address and added mine.  We would both like to receive submission notifications from jotforms, and we would like to have both e-mail addresses saved in the cbmove account.

     

    Thanks!

  • Profile Image
    Boris
    Answered on May 27, 2015 at 11:48 AM

    Brian, I would like to apologize for not being entirely clear in my previous post - you did not have to change your account email address. You can change that back to Patty's address.

    What I was referring to was the email notification itself, inside the form. When you go in to edit your form for which you wish to receive email notifications:

    Please go to Setup & Embed > Emails, and click on the Notification that you wish to edit, or you can add a new one. In this example, I'll show you by editing Notifier 3.

    Click on the Reply-to and Recipient Settings button at the bottom.

    At the bottom, in the Recipient E-mail field, you can enter multiple email addresses for which you wish to receive that email notification. They should be separated by a comma and a space.

    So if you return the account email address back to Patty's, as it was set up before, than you would need to add your brian email address after the amy one in the Notifier 3. In example:

    brian@example.com, amy@example.com

    Alternatively to the steps presented with images above - editing an existing Email Notification - you can also simply create another one, Notifier 4, by going to Setup & Embed > Emails > Add New Email, and setting up a new Notification for your own email address. Any of these two solutions should work.

    Please kindly let us know how it goes.

  • Profile Image
    cbmove
    Answered on May 28, 2015 at 11:27 AM

    It seems to be working now.  Thanks Boris.

  • Profile Image
    Boris
    Answered on May 28, 2015 at 11:40 AM

    You are welcome, I am very glad to hear that it is resolved.

    Please contact us again if you ever need any help with your forms, we are here to assist.

    Kind regards,
    Boris