What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Subscription cancelled but account still shows Premium

    Asked by albxsinfo on May 27, 2015 at 11:39 AM

    Hi -

    I want to cancel my subscription.

    I've tried canceling by selecting "downgrade" to the free plan, but it is still showing a paid plan

     

    Could you please confirm my subscription is canceled?

     

    Thanks!

     

    confirm thanks paid plan
  • Profile Image
    JotForm Support

    Answered by Kiran on May 27, 2015 at 12:50 PM

    I see that the premium subscription on your account is cancelled and scheduled to downgrade by 24th June 2015. Please be noted that the account shall be holding Premium status until your next billing date and then downgraded to Free.

    Hope this information helps.