What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading Account Issue

    Asked by retrospecbicycles on May 27, 2015 at 12:06 PM



    I just upgraded my account twice and it still doesn't look like it worked. I receive a confirmation note after hitting "sign me up" but to no avail. I'd like to upgrade to the premium level. What do I do?



    Warm Regards,


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    JotForm Support

    Answered by Kiran on May 27, 2015 at 01:26 PM

    Sorry to see that you are experiencing issues with upgrading your account. Do you see any error messages while trying to upgrade? This may be also a browser cache issue that you'll need to clear by following the guide below :


    Also, please make sure that you are logged into your account while upgrading the account from the pricing page.

    If the issue still persists, you may also upgrade your account by using the link below :


    Please get back to us if you need any further assistance. We will be happy to help.