What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade not showing on account

    Asked by WDMRobinH on May 27, 2015 at 01:21 PM

    We upgraded our account to Premium but it's not reflecting on our account.  Does it take a day to process and update?  I entered our card number twice so hopefully it doesn't double charge us. 

    Thank you,

    Robin Hurley

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    JotForm Support

    Answered by david on May 27, 2015 at 02:30 PM


    I checked our records and I saw two upgrade attempts but it does not look like either one went through.  Did either one send a confirmation number?  Also, did you use an email address different than the one associated with your JotForm account for payment?  I did not see and order confirmations associated with your email address.  Check to make sure the card you are using to pay is still active and check your balance online if possible to make sure the charges did not go through.  As far as I can tell though, they did not.