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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't login into the page.

    Asked by Leonel on May 27, 2015 at 04:37 PM


    My Form is:


    I think the account of this form is registered in leonel@backupnet.com.ar

    I use the "Forgot password", but I never get the email with the instructions.

    Can you help me?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on May 27, 2015 at 06:10 PM


    I checked our mail logs for the address "leonel@backupnet.com.ar" and it appears as though notices from our addresses have not been going through.  Your previous submission notifications and your password reset emails look like they all failed to send.  I manually sent another one to your address and that appears to have gone through.  Please check your email to confirm.

    I am not sure if your service was previously blocking our notifications but they seem to be going through now.