Word count limit doesn't work in Chrome and Firefox

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    fhpw
    Asked on May 27, 2015 at 05:42 PM

    I have created the follow form, which seems to work in IE.  However, when using Chrome or Mozilla the secure feature does not work and the word count in allowed to exceed the max limit.  

     

    When using IE - all features work and the form cannot be submitted if the word count is exceeds the set maximum limit.

    https://secure.jotformpro.com/fhpw/WOE

     

    Thank you for any assistance.

  • Profile Image
    raul
    Answered on May 27, 2015 at 07:54 PM

    Is your form embedded in a website? I've tested it using the provided URL and the word count limit worked on my side.

    Chrome

    Firefox

    Are you not able to see those alerts on your side?

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    fhpw
    Answered on May 29, 2015 at 08:03 AM

    Thank you for taking the time to test the form.  The form is not embedded.  I have cleared the browsers' cache, it is unclear what is going on my side as it appears to be working from your tests. I'll look into it a little more.

     

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    Chriistian
    Answered on May 29, 2015 at 10:29 AM

    Hello fhpw,

     

    I have tested this from my side and wasn't able to replicate the issue. Works perfectly fine using Firefox 38.0 and Chrome 43.0. I am not sure what version you are using but it should not have any difference.

     

    Chrome

     

    Firefox

     

    Please do get back to us with your further test.

     

    Regards.

  • Profile Image
    fhpw
    Answered on May 30, 2015 at 11:04 AM

    This is all great news.  I really appreciate the tests on different systems so I have confidence it is working correctly.  I tested on my iPad and seems to be working just fine.  Thanks again.

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    raul
    Answered on May 30, 2015 at 12:15 PM

    You're most welcome.
    We're glad to know that your form worked correctly also in your iPad.

    If you need further assistance, please don't hesitate to contact us.