Jotform Embed WP Plugin not working on Firefox

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    karenlintonphotography
    Asked on May 27, 2015 at 06:03 PM

    I've uploaded and activated your plug in.  When I click on the orange pencil, however, nothing happens.  There is no window to log in, select my form, nothing.  Any ideas how to fix this?

     

    Thank you,
    Karen

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    EltonCris
    Answered on May 27, 2015 at 08:20 PM

    Hi Karen,

    I have tested it on Chrome Browser and it seems working fine.

    May we know which browser it is occurring?

    Am I right that you are running on Mac?

    We'll await your reply.

  • Profile Image
    EltonCris
    Answered on May 27, 2015 at 08:35 PM

    I was able to reproduce it on Firefox. I have now raised this to our developers for a resolution.

    You can try Chrome browser for now. Or I would suggest to take your form embed code in the form builder and embed it directly on your page or post. It should also work. Make sure to paste the embed code while on "Text Mode".

    You will be informed via this thread once this is resolved. Thanks!

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    paulsimpson
    Answered on September 25, 2016 at 08:43 PM

    Hi

    The latest version our our Wordpress plugin fixes this error. You can update your plugin to this new version from inside your Wordpress dashboard.

    Regards

    Paul