Jotform Embed WP Plugin not working on Firefox

  • karenlintonphotography
    Asked on May 27, 2015 at 6:03 PM

    I've uploaded and activated your plug in.  When I click on the orange pencil, however, nothing happens.  There is no window to log in, select my form, nothing.  Any ideas how to fix this?

     

    Thank you,
    Karen

  • Elton Support Team Lead
    Replied on May 27, 2015 at 8:20 PM

    Hi Karen,

    I have tested it on Chrome Browser and it seems working fine.

    May we know which browser it is occurring?

    Jotform Embed WP Plugin not working on Firefox Image 1 Screenshot 20

    Am I right that you are running on Mac?

    We'll await your reply.

  • Elton Support Team Lead
    Replied on May 27, 2015 at 8:35 PM

    I was able to reproduce it on Firefox. I have now raised this to our developers for a resolution.

    Jotform Embed WP Plugin not working on Firefox Image 1 Screenshot 30

    You can try Chrome browser for now. Or I would suggest to take your form embed code in the form builder and embed it directly on your page or post. It should also work. Make sure to paste the embed code while on "Text Mode".

    Jotform Embed WP Plugin not working on Firefox Image 2 Screenshot 41

    You will be informed via this thread once this is resolved. Thanks!

  • Paul JotForm Developer
    Replied on September 25, 2016 at 8:43 PM

    Hi

    The latest version our our Wordpress plugin fixes this error. You can update your plugin to this new version from inside your Wordpress dashboard.

    Regards

    Paul