What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform Embed WP Plugin not working on Firefox

    Asked by karenlintonphotography on May 27, 2015 at 06:03 PM

    I've uploaded and activated your plug in.  When I click on the orange pencil, however, nothing happens.  There is no window to log in, select my form, nothing.  Any ideas how to fix this?

     

    Thank you,
    Karen

    wp in select and thank click
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    JotForm Support

    Answered by EltonCris on May 27, 2015 at 08:20 PM

    Hi Karen,

    I have tested it on Chrome Browser and it seems working fine.

    May we know which browser it is occurring?

    Am I right that you are running on Mac?

    We'll await your reply.

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    JotForm Support

    Answered by EltonCris on May 27, 2015 at 08:35 PM

    I was able to reproduce it on Firefox. I have now raised this to our developers for a resolution.

    You can try Chrome browser for now. Or I would suggest to take your form embed code in the form builder and embed it directly on your page or post. It should also work. Make sure to paste the embed code while on "Text Mode".

    You will be informed via this thread once this is resolved. Thanks!

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    JotForm Support

    Answered by paulsimpson on September 25, 2016 at 08:43 PM

    Hi

    The latest version our our Wordpress plugin fixes this error. You can update your plugin to this new version from inside your Wordpress dashboard.

    Regards

    Paul