What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am unable to see some of my submissions

    Asked by glendalecoldcase on May 27, 2015 at 07:40 PM

    My forms show unread submissions. How do I access them? These forms are for unsolved murders, so any help you can give us is greatly appreciated! We show recent submissions, but are unable to access them.

     

     

    Submissions unread My Forms unable to access
  • Profile Image
    JotForm Support

    Answered by jonathan on May 27, 2015 at 10:25 PM

    You can view the unread submissions in the View Submission page.

    user guide: -How-to-view-Submissions

     

    Please let us know if there are still issue on this.

    Thanks.

     

  • Profile Image

    Answered by Michelle   on June 08, 2015 at 03:04 PM

    That did not solve the issue. I am still unable to access unread submissions


    When I click on submissions, I am not able to view any new submissions. For example, for the first form “Stephen Wickware” which says it has 5 submissions,


    There is only one submission that can be seen.


    Please help us access the rest of the submissions.


    Thank you

     

    Michelle Harvey

     

     

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 08, 2015 at 03:57 PM

    After investigation I first reset submission counter on your form that you mentioned and now there are four submissions but I can see only one in Submission options. But other submissions that counter is showing can be viewed from this document option. If you click on your form and click on document option submissions will be shown, however those submission are empty. 

    Considering that this submission can not be seen inside of your submissions I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved.