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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Multiple Identical Notifications being sent for each Submission

    Asked by fabglobal on May 28, 2015 at 03:05 AM

    Hi,

    Some of my mail recipients complain that they receive multiple identical email notifications for a single submission.  At times a single submission is generating up to 6 identical email notifications spread over several days. 

    Please advise as to how to resolve the issue.

    Thank you.

     

    Screenshot
    identical sent email notifications email receive
  • Profile Image
    JotForm Support

    Answered by Boris on May 28, 2015 at 07:09 AM

    Please accept our apologies for the inconvenience.

    Upon checking our submission and mailing records, it appears that these are in fact separate submissions - probably unintentional.

    What I believe is happening is that the person who is filling out the form has used the Back button on their browser upon submitting the form, so they have been taken back to the form, and then clicked on the Submit button again.

    They were probably just checking if they have entered some data properly, and clicked on the Submit button again without realizing that it would send another submission. This would send the same data twice, but in different submissions in a short time interval - what we see is happening here.

    I would advise you to please try setting one of the Submission Limits to prevent multiple submissions with identical data:

    http://www.jotform.com/help/137-How-to-Limit-Submissions-in-a-Form

    Please let us know how it goes. Thank you.

  • Profile Image

    Answered by fabglobal on May 28, 2015 at 08:17 AM

    Thanks for your feedback. 

    Submission Limits will not work for me. Guess i'll have to warn the users on the thank you page, not to use the back-button.

     

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    JotForm Support

    Answered by Boris on May 28, 2015 at 10:14 AM

    Thank you for letting us know of your solution, that sound good as well. I hope it will keep the number of these double submissions down. :)

    Please don't hesitate to contact us again if you need help with anything else, we will be happy to assist you.