What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    lost access

    Asked by Louise Branchaud on November 20, 2011 at 04:20 PM


    I've lost my password I guess since I can't get in my account.  You write to me at strategies@lewebstrategique.com but somehow your email field at "forgot my passeword" does not recognize my email.  Please advise.

    Louise Branchaud

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    JotForm Support

    Answered by mliz on November 20, 2011 at 11:40 PM

    The said email address is associated with a Guest Account, this type of account does not have any login information. To manage the forms and access the submissions you may register for a free account. When you go to the jotform website you should see something like this on the left side:

    Just create an account and use your own email address. Your guest account will be merged with this new account.