What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications will not send from wordpress embedded form

    Asked by iklantepat on May 28, 2015 at 10:36 AM

    Helo Dear JF

    There are things I want to ask : I have made use of the web ad
    wordpress,

    I have made a form autoresponders but it does not work , help me to find this problem.

    I want to when there is someone who signed up for their advertisements get an email reply from Autoresponder that I have created his form in Jf . Please check in iklantepat.com ( new seorangpendaftar suppose you there ) if you get his email ? Tks 

    Page URL:
    www.iklantepat.com

    work problem style size height
  • Profile Image
    JotForm Support

    Answered by david on May 28, 2015 at 11:56 AM

    Hi,

    Your notification and autoresponder are currently setup to be sent from your email service.  While this is OK to do, there is not much we can do on our end to ensure that your notifications are delivered.  If you change your sender email to "noreply@jotform.com", instead of your service:

    Change those to "noreply@jotform.com" and your notifications and autoresponders should be sent without issue.

    If you must use your own services, make sure your SMTP settings are correct:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form