What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please note that we will not charge you automatically if you are on a free plan.
On a free plan, you have 100 submissions per month, 10 SSL submissions and 10 payment submissions, as well as 100 MB of total available space for files uploaded within your submissions.
What happens after you go over any of these limits is that further form submissions are temporarily disabled. You will not be able to receive further submissions until the counters are reset on the first day of next month, or until you've upgraded to a higher plan - whichever comes first.
If you go over the limit on available space, you can remove some of your old submissions to reclaim the space. Please note that you can't remove only an uploaded file without removing the submission within which it was received. Similarly, removing a submission will always remove any files that were uploaded within the submission.
We strongly encourage you to always export your data prior to deleting it: How-to-Export-Form-Data-to-Excel
Please let us know if you need further clarification on this, or kindly open a new thread for any other questions you may have.