Server not found error on short scrollable terms widget

  • Profile Image
    olpevents
    Asked on May 28, 2015 at 02:13 PM

    I have the

    Short Scrollable Terms

    widget on my form. It was working earlier, now I get this error:

    Server not found

    Firefox can't find the server at widgets.jotform.io.

        Check the address for typing errors such as ww.example.com instead of www.example.com
        If you are unable to load any pages, check your computer's network connection.
        If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

     

    Has this been deleted? should I look for another?

  • Profile Image
    Kiran
    Answered on May 28, 2015 at 03:30 PM

    As I check your webpage on various browsers on my system, it seems to be working fine.

    I've also checked using firefox browser (both v37 and v38) on a virtual Windows 7 PC and seems to be working fine there as well.

    It may be an issue with the browser cache. I've also cleared the form cache to see if that helps. Please try clearing the browser cache by following the steps provided in the guide below.

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    You may also check if the widget is loading fine on the form using JotForm direct URL. If the issue still persists, please get back to us. We will be happy to look into this further.

    Thanks!!