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    Error Message "An error occured during submission"

    Asked by seedacademy on May 28, 2015 at 02:52 PM


    I'm unable to manually complete submissions on ANY of my forms. Most of them are incomplete because they are pending payment.



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    JotForm Support

    Answered by Mike_G on May 28, 2015 at 04:07 PM

    To my understanding, you are trying to test your form using the same Paypal account you have used for the Paypal Payment tool, is that correct? 

    If you are using the same Paypal account in testing your form, I believe this will not work and you will get an error message or a notification that you are not allowed to do it. You cannot use your own Paypal account, which was set to sell the products, to pay your own products.

    When you use a different Paypal account, you should be able to reach the Paypal screen after submission. 

    I have tried to test you form and I was able to reach the Paypal screen.

    I hope this helps. Let us know if you have any further questions. Thank you.