What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is excel report garbled and submission information page say zero when I clearly have 400+?

    Asked by anthonyeai on September 03, 2010 at 08:51 AM
  • Profile Image
    JotForm Founder

    Answered by aytekin on September 03, 2010 at 12:26 PM

    I logged into your account and downloaded the report. It shows all of your entries fine. Your submissions page was also showing all records but it was showing many new submissions. So, I don't think you opened the submissions page today at all.

    I think what happened was you selected a different form and accessed the submissions page and reports for that form. Please make sure that you are selecting the correcting the correct form and then click on Submissions button. 

    Anyways, in case you still cannot access it, I sent you the excel file in an email.