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    Why is excel report garbled and submission information page say zero when I clearly have 400+?

    Asked by anthonyeai on September 03, 2010 at 08:51 AM
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    JotForm Founder

    Answered by aytekin on September 03, 2010 at 12:26 PM

    I logged into your account and downloaded the report. It shows all of your entries fine. Your submissions page was also showing all records but it was showing many new submissions. So, I don't think you opened the submissions page today at all.

    I think what happened was you selected a different form and accessed the submissions page and reports for that form. Please make sure that you are selecting the correcting the correct form and then click on Submissions button. 

    Anyways, in case you still cannot access it, I sent you the excel file in an email.