What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I Hide Blank Fields in Notification Emails If the Email is Set Up In Text Mode?

    Asked by mikeopubco on May 28, 2015 at 05:06 PM

    I'm setting up a form to generate a ticket to send to the Lighthouse ticketing platform. Lighthouse allows you to email content to their system to generate a new ticket. My form has several conditional fields using Show/Hide A Form Field. In this case, a user can input data for an order for an ad request. If they want to add another ad, they click "Yes" to the question "Do you want to add another ad set?", and a new set of duplicated fields appears. If the user only fills out one set of fields, I don't need the others populating the ticket in Lighthouse. I can't use the HTML default email because Lighthouse strips all the content from a HTML email when generating the ticket. Is there any way to hide blank fields with the Text Mode email? If not, we'll have to cancel our subscription (under my co-worker's name) and look for another solution.

    Page URL:
    http://www.jotform.us/form/51476323603148

    Emails text mode email in
  • Profile Image
    JotForm Support

    Answered by Aury on May 28, 2015 at 06:14 PM

    @mikeopubco

    The Email notification will show only the fields your user filled out, whenever your user left fields in blank (not marked as *required) those will not show in email submission, neither when you generate a .pdf submissions report as the Auto Hide Empty Fields option is active by default, as you can see in the figure that follows:

    I hope this helps. If any other question please do contact us.

  • Profile Image

    Answered by mikeopubco on May 28, 2015 at 06:30 PM

    You didn't answer the question: Does clicking "Text Mode" disable hiding blank fields? Because according to this screenshot, it does:

  • Profile Image
    JotForm Support

    Answered by Aury on May 28, 2015 at 07:00 PM

    I am sorry my missunderstanding.

    Yes, changing the option to Text mode disables hiding blank fields, if you want to receive submissions that excludes empty fields, Compose E-mail must be as follows: