- jrosenbergworkAsked on May 28, 2015 at 05:34 PM
I have a form embedded in a WordPress post. I did not check the box for "secure" when I used the embed wizard to get the URL. The code in the WordPress page is http not https. But I just received a warning that I am near my limit for SSL submissions. I don't need this form to be secure -- is there something I can do to make these standard submissions? (By the way, all the submissions have been tests by me at this point...).
- raulAnswered on May 28, 2015 at 06:21 PM
Can you let us know the URL of your web page so we can check it? Secure submissions are captured when your use HTTPS in the embedded code, but we would need to check the page to verify which protocol is being used.
I've reset your SSL counter so you don't get any issues with your forms because the SSL submissions limit has been reached, but please note that this is something we can do only one time per account.
We'll wait for your response.
- jrosenbergworkAnswered on May 29, 2015 at 11:56 AM
Thanks for resetting the SSL counter. Where can I email you the URL of the web page?
- JotForm SupportWelvinAnswered on May 29, 2015 at 12:26 PM
Please send it to email@example.com if you wish to send it through email or you can just paste it here. We can make this thread as private if you want.
- jrosenbergworkAnswered on May 29, 2015 at 12:31 PM
I'll send the link now. The page isn't a public one so don't want to post the link here.
- JotForm SupportWelvinAnswered on May 29, 2015 at 12:49 PM
The form was embedded to WordPress.com hosted website and the WordPress.com URL is using HTTPS protocol. That is the reason because WordPress.com automatically converts your form URL to HTTPS or submit the data through HTTPS protocol.
Unfortunately, you can't stop this. It's either you will upgrade your account to increase your limit or wait until the next monthly reset.
- jrosenbergworkAnswered on May 29, 2015 at 01:39 PM
Ugh. Thanks for the explanation. I like your product and the great support, just wasn't planning to spend money when I'm just designing and demo'ing at this point.
- JotForm SupportdavidAnswered on May 29, 2015 at 02:43 PM
Our apologies, there is not much we can do to change this on our end. If your page requires HTTPS, then your form will use it. Other platforms, such as Facebook, also have a similar requirement. It is up to them whether or not they force such usage.
If you have any further questions, let us know and we will be happy to help.