What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Using Text-Only Email in Hide Empty Email Fields feature

    Asked by mikeopubco on May 28, 2015 at 05:39 PM
    I tried cloning my form, deleted all email notifiers, and used the default email template - but I changed to Text Mode - and ran the test. The blank fields came through. I take it this means I can't send text-only emails and use the hide blank fields feature? I can't send HTML emails to Lighthouse to create email-generated tickets, as it will just create a blank ticket.
    hide email empty email
  • Profile Image
    JotForm Support

    Answered by jonathan on May 28, 2015 at 06:22 PM

    Please review also the user guide -How-to-Hide-Empty-Fields-on-Email-Alerts

     

    Unfortunately the feature will NOT work for custom email template.

    It will only work when using default email template.

    Basically, if you will customize the email message template, it will remove the data lock, thus it will now stop the feature from working.

    Hope this help. Let us know if you need further assistance.

    Thanks.

  • Profile Image

    Answered by mikeopubco on May 28, 2015 at 06:27 PM

    Seriously, does anyone on your staff read the entire question before copy and pasting the canned response? I am well aware you can't edit the HTML template. My question is very simple: does the simple act of clicking on "Text Mode" disable hiding blank fields? Is Text Mode considered a "custom template" or not?

  • Profile Image
    JotForm Support

    Answered by jonathan on May 28, 2015 at 06:40 PM

    We apologize for any confusion. But as mentioned..

     does the simple act of clicking on "Text Mode" disable hiding blank fields?

    Yes it will disable the feature of hiding blank fields. 

    As mentioned "It will only work when using default email template."

     

     

     

    Is Text Mode considered a "custom template" or not?

    Yes. TEXT Mode is NOT the default mode of the Notifier.

     

     

    I hope it is more clearer this time. Let us know if still not.

    Thanks.