What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to connect my forms with PayPal.

    Asked by syracuseselect on May 29, 2015 at 01:02 AM
    I also now am unable to make changes to my Adobe Forms after the transfer occurred to your program, which I have no idea why that would be happening. Because the Adobe files have somehow completely been transferred to your site, my registration pages also do not connect to PayPal, because PayPal will not allow both Adobe Forms and JotForms to collect money.  I cannot figure out how PayPal information to the JotForms, or how to get my website to read these pages to allow my customers to register for various events.  I have three things all coming up within the next few weeks.  I have a basketball tournament next weekend, a league that should have over 200 players participating in it, and a school league that should have 64 teams.  If I cannot get JotForm to connect with my website, I will loose thousands of dollars from your companies inability to be user-friendly as was advertised.
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    JotForm Support

    Answered by Welvin on May 29, 2015 at 07:27 AM

    Our apologies if you feel it that way. But we'll make sure to help you resolve this to your end and bring back your desired functions from your Adobe FC forms.

    As for editing the forms, you should be able to edit them and customize it. Just go to My Forms (https://www.jotform.com/myforms), click/select the form and click "Edit" button. Here's a visual guide:


    For the Paypal Integration, I'm sorry but, we cannot import the overall setup of the Paypal Integration from Adobe FC to Jotform. You will have to edit the form and configure it again in the form builder. These guides should help you how to do that:



    We can help you configure this to your forms. Just please let us know the form URL's so we can proceed.

    To get the Form URL, just simply go to My Forms page (https://www.jotform.com/myforms). Click/Select the form and click "View Form" option from "More" dropdown: