What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I was double charged $90 and waiting for refund.

    Asked by syracuseselect on May 29, 2015 at 01:03 AM
    I also am waiting on a refund.  I was double charged $90 when I first registered, and need the second charge reversed.  If someone cannot help me to incorporate your forms with my website, I will need the full $180 refunded. 
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    JotForm Support

    Answered by ashwin_d on May 29, 2015 at 01:13 AM

    Hello Shawn,

    Upon checking your account, I found that you have two active subscriptions. I have gone ahead and cancelled one of them and also processed the refund for order #INT150520-4478-23268. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!