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    Error during transaction: "The merchant login ID or password is invalid or the account is inactive."

    Asked by MWald on May 29, 2015 at 02:07 AM

    On a new form created, Game Over Euro Exposure League Camp, when the submit button is clicked, the customer receives this message:

    Error during transaction

    The merchant login ID or password is invalid or the account is inactive.


    We have never experienced this before.  How do we fix the issue?

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    JotForm Support

    Answered by Chriistian on May 29, 2015 at 08:14 AM

    Hi MWald,


    Thanks for contacting us.


    This is an error related to the account you have set for your payment field. Can you please make sure that the account you are using to integrate with JotForm is valid and active. I can see that you are using PayPal. Your SandBox Mode is disabled so please make sure you are not using a sandbox account.