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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    My Mailchimp integration is not working with my forms

    Asked by CatherineNewton on May 29, 2015 at 03:05 AM

    I have created a form with paypal integration that connects to mailchimp.  The Paypal is a months free trial and then monthly fee.


    The subscribers who are coming back correct are not going into Mailchimp.


    I have had a couple of forms have this issue... any reason?

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    JotForm Support

    Answered by Welvin on May 29, 2015 at 08:03 AM

    One of the reasons could be related to the field type as well as how the integration is created in the form. I've checked the given form and found out that the Full Name field is there, but not mapped to your form field.

    If you don't need to map this full name field or any field, it is recommended to delete it from the wizard window.

    If you need to map the field, it is also recommended to use the Full Name field under the Quick Tools section, not just a single textbox field(s).